RETURNS
Can I return my product?
We want you to be happy with your purchase, which is why we offer you a return option within 14 days of receiving your order. To initiate a return, please contact our customer service team by email at buddydisplay@nz-ecommerce.com and Please provide your order number.
Conditions for return:
1. Products must be returned in their original condition and packaging.
2. Products must not be used or damaged.
3. You will not normally receive a prepaid return label from us.
Once we receive and inspect your return, you will be refunded the full amount of your purchase. Please note that it may take up to 7 business days for the refund to be processed.
We want you to be happy with your purchase, which is why we offer you a return option within 14 days of receiving your order. To initiate a return, please contact our customer service team by email at buddydisplay@nz-ecommerce.com and Please provide your order number.
Conditions for return:
1. Products must be returned in their original condition and packaging.
2. Products must not be used or damaged.
3. You will not normally receive a prepaid return label from us.
Once we receive and inspect your return, you will be refunded the full amount of your purchase. Please note that it may take up to 7 business days for the refund to be processed.
Sale products that have already been shipped or received by the buyer are subject to a 30% restocking fee within 14 days of receipt. No refunds will be given after 14 days.
It is important to understand that we only waive the restocking fee on returns if the product arrived faulty. All returns for personal reasons are subject to a 30% restocking fee. In some cases, we will provide you with a shipping label depending on your location, but in most cases, you will need to return it to a specified return address by emailing us.
If you received free shipping on your order, this simply means that we did not charge you for it. If you have now returned the item in accordance with our cancellation policy, you will receive a refund for the total amount of your order minus the shipping costs we incurred.
Example:
It is important to understand that we only waive the restocking fee on returns if the product arrived faulty. All returns for personal reasons are subject to a 30% restocking fee. In some cases, we will provide you with a shipping label depending on your location, but in most cases, you will need to return it to a specified return address by emailing us.
If you received free shipping on your order, this simply means that we did not charge you for it. If you have now returned the item in accordance with our cancellation policy, you will receive a refund for the total amount of your order minus the shipping costs we incurred.
Example:
DEFECTIVE ON ARRIVAL POLICY (DOA policy)
We know that most of our products are expensive, so we take every possible measure to ensure that the products you receive are complete and functional before they leave our factory. All products are personally and carefully inspected to ensure that all components are present and everything works as it should.
However, in the unlikely event that the product arrives to you defective, you must notify us within 24 hours of receipt and we will work with you to arrange an exchange of the product under the following conditions:
The DOA product will be returned to us in the same condition in which it was received, i.e. it must not have been modified, disassembled or tampered with in any way.
If the packaging was damaged by the delivery person, this is completely out of our control. However, we can provide you with a replacement unit free of charge if you can provide evidence of significant damage (catastrophic damage that affects the function of the product) when contacting us. You will be responsible for shipping the damaged unit back to us. The replacement unit will be shipped once you have submitted your return and the tracking has been updated with us.
Each incident will likely be unique and treated on a case-by-case basis. Rest assured that we will take care of you to the best of our ability.
We reserve the right to allow or deny refunds and the full extent of this policy if we determine that the claim is fraudulent.
We know that most of our products are expensive, so we take every possible measure to ensure that the products you receive are complete and functional before they leave our factory. All products are personally and carefully inspected to ensure that all components are present and everything works as it should.
However, in the unlikely event that the product arrives to you defective, you must notify us within 24 hours of receipt and we will work with you to arrange an exchange of the product under the following conditions:
The DOA product will be returned to us in the same condition in which it was received, i.e. it must not have been modified, disassembled or tampered with in any way.
If the packaging was damaged by the delivery person, this is completely out of our control. However, we can provide you with a replacement unit free of charge if you can provide evidence of significant damage (catastrophic damage that affects the function of the product) when contacting us. You will be responsible for shipping the damaged unit back to us. The replacement unit will be shipped once you have submitted your return and the tracking has been updated with us.
Each incident will likely be unique and treated on a case-by-case basis. Rest assured that we will take care of you to the best of our ability.
We reserve the right to allow or deny refunds and the full extent of this policy if we determine that the claim is fraudulent.